And if I’m wrong, I want to change and be right. Instead, approach with an open-minded view: “ I may be wrong.Big people are undisturbed and keep cool. Little people get angry over little things. You can measure a person by what makes her angry. Instead, praising them lowers their defenses, and they’ll be more receptive to your feedback. This makes them act defensively and rationalize their actions. Don’t start by criticizing or complaining.To influence people to do things, praise and appreciation are more effective than orders.Ask questions that they’ll enjoy answering. Encourage others to talk about themselves. A person’s name is the most important word in any language to them.Approach people with a positive demeanor.Once you sympathize with them, they will soften their anger substantially. Angry people are often angry because they feel unheard.This belief leads to a genuine interest and appreciation for other people. Everyone has something they can teach you, and you benefit by figuring out what that is.Keep asking yourself - “what is it that this person wants?”.You wouldn’t go fishing with cheesecake as a lure, since fish don’t like cheesecake.Virtually all people care more about what they want than what you want. Appeal to the other person’s interests.Diminish someone’s importance and they will resent you. Make someone feel important and they will think well of you. People crave the feeling of importance.Then we’ll cover a checklist for two common situations: 1) how to approach arguments, 2) how to give feedback and change someone else’s behavior. A good way to understand the book is to learn the general principles underlying the book. How to Win Friends and Influence People covers a lot of ideas. 1-Page Summary 1-Page Book Summary of How to Win Friends and Influence People
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